Contact Us

We're here to help. Browse answers below or reach our team directly.

For all enquiries - technical, billing, business, or compliance-related:

[email protected]

We aim to respond within 1-2 business days. For critical production issues, mention "URGENT" in the subject line.

How can we help?

Technical Issues

Scanner errors, false positives, report generation problems. Include your scan ID and error message when writing to us.

Billing & Licensing

License activation, plan upgrades, invoice requests, or payment issues. Quote your registered email and order reference for fastest resolution.

Business & Enterprise Business

Volume licensing, custom SLAs, white-label deployments, air-gapped or on-premises installations, and procurement questions. Email us to start a conversation.

Compliance & Audit Business

GDPR, CCPA, ISO 27001, PCI-DSS, or FedRAMP-related reporting questions. We can provide evidence packs and scope clarifications for audit engagements.

Security Disclosures

Found a vulnerability in WebScanify? Please email [email protected] with subject "Security Disclosure". We practice responsible disclosure and aim to acknowledge reports within 2-3 business days.

Partnerships

Reseller agreements, integration partnerships, and co-marketing opportunities. Reach out and tell us about your organisation and goals.

Send Us a Message
Frequently Asked Questions
How long does a scan take?
Scan duration varies with the target, available checks, network conditions and rate limits. Some checks or pages may be incomplete; review the scan results for coverage and errors.
Do I need permission to scan a domain?
Yes - for every scan, free or paid. You must own the domain or hold explicit written authorisation from the owner. This is confirmed via the authorisation checkbox at scan submission. Scanning without permission may be illegal in your jurisdiction.
Will scanning affect or crash my live website?
Scanning sends requests and some checks use active probes. Even GET requests can trigger application actions, and load or unexpected behaviour cannot be ruled out. Scan only authorised systems, and coordinate with the site operator when impact is a concern.
Can I audit my direct origin server behind Cloudflare or a WAF?
Yes. In the New Scan modal, you can provide an Origin IP. Our scanner will probe your origin server directly to detect misconfigured open ports and firewall bypass issues that are normally masked behind CDN reverse proxies.
Does WebScanify support authenticated scanning for pages behind a login?
Paid scans can use supplied credentials for supported authenticated checks. Successful login and coverage depend on the target and authentication method; not every crawler or check uses the authenticated session.
How does one-click fix verification work?
For supported findings, Verify Fix reruns a specific check without using a full scan. Review its result and limitations; it does not prove that all related issues are resolved.
Can I import multiple domains in bulk using CSV?
Yes. Open the scan modal and choose "Import .CSV". You can upload a list of targets up to your plan's target limit. Inputs are validated before targets are queued.
How do I install the dynamic WebScanify Trust Badge?
Once your scan completes with a passing score, you can generate an embed snippet from your dashboard. Add the snippet to your website footer or checkout page to display a tamper-proof live security badge verified by WebScanify.
What does the GDPR/compliance score mean?
The report maps selected observable technical indicators, such as TLS, headers and cookies, to framework controls. It does not cover every technical or organisational requirement and is not an audit or certification. Unavailable checks do not prove a pass.
Can I export reports for my clients?
Yes. Reports are exportable as PDF (full branded executive report), HTML, JSON, and SARIF (for CI/CD pipeline integration). PDF reports include an executive summary, full vulnerability list, and per-framework compliance pages.
Does my data leave my server?
Yes, WebScanify is a fully managed cloud-based SaaS platform. All scan engines, databases, and reporting components run in our highly secure, isolated cloud environment. Your scanned data and results are encrypted and safely stored in the cloud for dashboard access.
How do I upgrade my plan?
Visit the Pricing page to purchase or upgrade a license. Your license key is emailed to you and can be activated under your account settings. For volume or enterprise licensing, contact [email protected].
I found a false positive - what should I do?
Use the contact form above or email [email protected] with the scan ID, the finding name, and why you believe it is a false positive. We continuously improve detection accuracy based on feedback.